How GQbet Looks After Your Data
A plain-English look at what we collect, why we collect it and how you can control it.
GQbet Privacy Policy
Last updated: August 19, 2026
Every deposit, spin and withdrawal on GQbet involves some personal information passing through our systems. This page sets out what we collect, why, how long we keep it and how you can ask us about it. Check the site footer for our current legal entity name and licensing details, since these are confirmed there rather than repeated across every page.
What Information We Collect
When you register, play or contact support, we collect information that falls into a few clear categories. We only ask for what we need to run your account, process payments in GBP and keep the platform secure.
- Account and contact details: name, date of birth, email, phone number and address.
- Identity verification documents: passport, driving licence or a recent utility bill, used to confirm you are 18 or over.
- Payment and transaction data: card details, crypto wallet addresses, Revolut or bank transfer references and your deposit and withdrawal history.
- Device and technical data: IP address, browser type and rough location, used mainly for fraud checks and to keep the site running smoothly on mobile and desktop.
- Gameplay and session data: which games you play, session length and betting patterns, which also feed our responsible gambling tools.
- Cookie and marketing data: how you found GQbet and which promotions or emails you have engaged with.
Why We Collect It
We use this information to open and manage your account, confirm your identity before a withdrawal, process payments accurately in GBP, detect unusual account activity and answer support queries. Some of it is also kept to meet record-keeping obligations that apply to gaming operators, and to support responsible gambling checks such as spotting signs of harm early.
How We Secure Your Information
Payment details are encrypted in transit and card or crypto transactions are handled through our payment providers rather than stored in plain text on our own servers. Access to identity documents and financial records inside GQbet is restricted to staff who need it to verify accounts or investigate a support ticket, and access is logged.
Identity Verification (KYC)
Before your first withdrawal, and sometimes at other points, we may ask for a photo ID and proof of address. This applies whether you deposit by Visa, Mastercard, bank transfer or crypto such as Bitcoin, Ethereum, USDT or Litecoin. Crypto withdrawals still require standard identity checks; a wallet address alone does not confirm who you are. This step protects your funds and helps prevent someone else accessing your account.
Cookies and Similar Technologies
GQbet uses cookies to keep you logged in, remember your language and display settings, measure how pages perform and, where you have allowed it, show relevant promotions. You can manage cookie preferences through your browser settings; blocking essential cookies may stop parts of the site working correctly, such as staying signed in during a live dealer session.
| Cookie type | Purpose | Typical duration |
|---|---|---|
| Essential | Keeps you logged in and your session secure | Session or up to 24 hours |
| Performance | Measures page speed and errors so we can fix issues | Up to 12 months |
| Functional | Remembers language and display preferences | Up to 12 months |
| Marketing | Shows offers relevant to your play, only with your consent | Up to 12 months |
Who We Share Data With
We share data with the payment processors that handle your card, bank transfer or crypto transactions, and with identity verification providers when we need to confirm a document. We may disclose information to law enforcement or a regulator where we are legally required to. We do not sell your personal data to third parties for their own marketing purposes.
How Long We Keep Your Data
Account and transaction records are generally kept for as long as your account is active, plus a further retention period afterwards to meet anti-money laundering and dispute-handling obligations. Marketing preferences are kept only until you withdraw consent. If your account becomes inactive, core financial records may still be retained for a period even though you are no longer playing.
Your Rights Over Your Data
- Ask what personal data we hold about you.
- Ask us to correct inaccurate details on your account.
- Request deletion of data we no longer need to keep for legal reasons.
- Object to or restrict certain uses of your data, such as marketing.
- Withdraw marketing consent at any time without affecting your ability to play.
To use any of these rights, contact our support team from your registered account so we can verify it is really you asking. We aim to respond within a reasonable timeframe and may need to confirm your identity first, using the same type of document required for standard KYC checks.
Contacting Us About Your Data
Live chat and email support are available for privacy and data questions, and our team can point you to the specific contact address listed in the site footer for formal data requests. If gambling is affecting you or someone close to you, GamCare (0808 8020 133, https://www.gamcare.org.uk/) and BeGambleAware (https://www.begambleaware.org/) offer free, confidential support alongside the account tools described on our responsible gaming page. GQbet is for players aged 18 and over.